When looking for a home care provider, ask the questions listed on our printable checklist and compare providers so that you can identify the best-qualified agency to provide you with the help you need!

Questions	Agency 1	Agency 2	First Call
1. Does the agency provide a free assessment to determine the patient's individual needs?			YES - A Registered Nurse performs a complete assessment either in the hospital or at the patient's home
2. Does the agency allow family members to participate in planning/selecting services?			YES - First Call welcomes family participation!
3. Does the agency provide on-going supervision?			YES - Supervision by a Registered Nurse is provided at no additional charge.
4. Who provides the supervision?			A Registered Nurse oversees all aspects of the patient's care.
5. What hours are agency personnel available to me?			24 hours a day - 7 days a week…we never close!
6. If I call the agency in the evening or on the weekend will I get an answering service?			At First Call our phones are answered by office staff 24 hours a day, 7 days a week.
7. If my insurance carrier allows it, will the agency bill them directly instead of me?			YES - First Call will also verify insurance coverage before the start of services!
8. Are employees screened, reference checked, & bonded?			YES - First Call employees are experienced and are put through an extensive screening process for our clients' protection.
9. Are background checks performed on employees?			YES
10. Does the agency guarantee their service?			YES - First Call guarantees that we will always be there for our clients! In the event an employee must cancel - we guarantee we will find a replacement with the same qualifications to provide the services needed!

Return to previous page