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In-Home Care Frequently Asked Questions

Questions About Private Duty Home Care

What is Private Duty Homecare?

Simply put, Private Duty homecare is the provision of healthcare services in a client’s home or residence. Private Duty Homecare includes professional nurses and therapists providing skilled treatments, as well as Home Health Aides providing assistance in activities of daily living. The amount of Private Duty Homecare varies from a per visit basis to providing hourly care up to 24 hours a day, seven days a week to you or your loved one.

Why use Private Duty Homecare?

Private Duty Homecare allows you or your loved one to recover in the privacy of your own home, rather than in a hospital, assisted living or rehabilitation center. Private Duty Homecare services are more cost effective than traditional in-patient care. Repeat hospitalizations are also reduced when utilizing Private Duty Homecare services.

How do you screen for quality caregivers?

First Call caregivers are experienced and undergo an extensive screening process for our client’s protection. All employees are insured and bonded. First Call verifies all work experience and references, and performs background screenings on all employees. Employees must also pass a drug screen before working as a First Call caregiver.

Will my insurance pay for Private Duty Homecare Services?

Many times your traditional or long-term care insurance will cover a portion or all of Private Duty Homecare. First Call will be glad to verify available benefits with your insurance company prior to starting service.

How am I billed for services not covered by my insurance company?

First Call will bill on a weekly basis for services not otherwise covered by your insurance. Many clients use our automated credit card authorization service.

What should I expect during my initial assessment?

The Registered Nurse (RN) Clinical Director will ask you many important questions to better understand your specific needs and develop a personalized care plan for the caregivers to follow while in your home. In addition, a physical assessment of the person receiving the care is completed, along with an environmental assessment to ensure your safety.

The First Call Clinical Director will have paperwork for your review and signature. Once you and the Clinical Director have agreed on the specifics of care, our office staff will match your needs with qualified, competent staff who have the skills, training and experience complementing your needs.

Can First Call provide these services in a facility (nursing home, rehab center, assisted living, hospital, etc.)?

First Call will be glad to provide these services in a facility. This service is normally referred to as Private Duty in a Facility. Many times, this service is requested when safety, additional attention, or personalized care is needed for you or your loved one. First Call coordinates care with the facility to ensure our patients receive the maximum level of care.