In-Home Healthcare Services

First Call offers a full spectrum of in-home nursing, private duty medical care and home healthcare services, so you can rest assured that you or your loved one is receiving the very best quality of home care available.

Our Home Healthcare Services Include:

Private Duty Home Care and Home Nursing

First Call offers the following Private Duty Home Care Services:

  • Registered Nurse (RN)

  • Licensed Practical Nurse (LPN)

  • Licensed Vocational Nurse (LVN)

  • Home Health Aide (HHA)

  • Physical Therapist (PT)

  • Occupational Therapist (OT)

  • Speech/Language Therapist (ST)

  • Social Worker (SW)

  • Sitter/Companion

Registered Nurse (RN), Licensed Practical Nurse (LPN), and Licensed Vocational Nurse (LVN) can provide the following services for a single visit or up to 24 hours a day, seven days a week in an in-home setting:

  • Physical Assessments including, but not limited to, blood pressure screening, pulse, respiration, temperature, oxygen and glucose monitoring

  • Lab work, blood draws

  • Medication administration and setups

  • Intravenous therapy (IV fluids, antibiotic therapy, TPN, continuous infusions)

  • Feeding tube management

  • Urinary catheter management

  • Management and teaching ostomy /colostomy care

  • Wound care and dressing changes

  • Teaching patient and family members about disease processes and treatment therapies

  • Management of any tubes, drains or bags

  • Ventilator care and management

  • Any other physician prescribed care the patient requires

Certified Home Health Aides (CHHA), Home Health Aides (HHA), and Certified Nurse Aides (CNA) assist clients in the home setting to achieve their normal activities of daily living. These services are supervised by the First Call Registered Nurse (RN) Clinical Director and are available for a single visit or up to 24 hours a day, seven days a week care.

Services may include the following responsibilities:

  • Personal care (bathing, hair care, dressing)

  • Maintaining a safe environment (assist with walking, transferring from bed to chair)

  • Light housekeeping

  • Meal preparation

  • Companionship

  • Any other activities assigned by the Registered Nurse (RN) Clinical Director

Physical Therapists (PT), Occupational Therapists (OT), Speech/Language Pathologists (SLP) and Medical Social Workers (MSW) are provided to in-home patients as ordered by the client’s physician.

Physical Therapists (PT) primarily work with clients to improve their mobility, strength and endurance in the home environment.

Occupational Therapists (OT) work with clients to improve their ability to take care of themselves safely in their home.

Speech/Language Pathologists (SLP) work with clients who have difficulty speaking or swallowing. Many times, these clients have had a stroke or face/neck surgery.

Medical Social Workers (MSW) generally visit clients to facilitate community resources that will assist the client and their family in adapting to the client's situation.

Sitter/Companions provide companionship, homemaking and safety in the client's home. These services are supervised by the First Call Registered Nurse (RN) Clinical Director and are available for a single visit or up to 24 hours a day, seven days a week care.

All management and supervision of qualified caregivers are the responsibility of First Call.

 

Services range from single home health visits to 24 hour a day care, depending on the client’s specific needs. Our Clinical Director will be glad to prepare a specific care plan for your needs.

Nanny/Babysitter Services

When you're out of town and in need of personal assistance or Nanny Services, First Call has the staff to meet your needs. First Call is known for providing the highest quality of healthcare for more than 15 years. We are a leader in providing compassionate and competent child and adult care in the hotels, resorts, and residences. First Call sitter employees are state certified, meticulously screened, and highly recommended to provide a safe, stimulating, and nurturing environment.

First Call employees are caring, experienced, well qualified, and well trained to provide the peace of mind you deserve.

Our Client Service Specialists will carefully match the best employees to your care needs. We are always available to assist you with any concerns or special requests.

Companion/Sitter Live-in Services

Each First Call client has unique care needs. Our Registered Nurse (RN) Clinical Director

meets with all clients to assess the specific type of services and the amount of service

required of our Companion/Sitter program.

Services Provided:

  • Companion: provides friendship, shared meals, social contact, etc.

  • Homemaking: provides light house cleaning, grocery shopping, meal preparation, laundry, etc.

  • Medication Reminders: provides reminders to take medications

  • Safety: provides a safe environment for clients who might be at risk when left unattended, such as those with Alzheimer’s disease or other dementia related conditions.

First Call provides these services, depending on the needs of each client ranging

from a few hours a week to full time care.

Private Duty Within Facilities

First Call frequently provides companion sitter services to hospitalized clients who have safety or additional companionship needs while recovering in a hospital, rehab center or skilled nursing facility. These services are referred to as Private Duty in a Facility. When many First Call clients are ready to be discharged from a facility, they will require private duty home care and the same First Call caregivers can assist at home.

Why Choose Us?

Whether you need full-time Private Duty Home Care or just a visit to provide bathing assistance, First Call has the expertise to ensure that you or your loved one receives service specially designed to meet your particular needs, provided by competent, caring professionals.

When you are considering Private Duty Home Care services, ask yourself:

  • Who will you trust with your parent, child, or loved one?

  • How do you know whom you are letting into your home?

  • How do you know your parent or child will receive the services they require?

At First Call, all of our caregivers are licensed or certified by the State in which they reside. First Call employees are carefully screened, reference checked and tested to evaluate their competency skills. We utilize strict hiring criteria, strict policies and procedures, and on-going educational programs.

All employees are drug tested and criminal-background checked.

First Call clients have access to qualified, experienced personnel when they need them.

In-Home Care Frequently Asked Questions

What is Private Duty Home Care?

Simply put, Private Duty homecare is the provision

of healthcare services in a client’s home or residence. Private Duty Homecare includes professional nurses and therapists providing

skilled treatments, as well as Home Health Aides

providing assistance in activities of daily living.

The amount of Private Duty Homecare varies

from a per visit basis to providing hourly care

up to 24 hours a day, seven days a week to you or your loved one.

How do you Screen for
Quality Caregivers?

First Call caregivers are experienced and undergo an extensive screening process for our client’s protection. All employees are insured and bonded. First Call verifies all work experience and references, and performs background screenings on all employees. Employees must also pass a drug

screen before working as a First Call caregiver.

How am I billed for Services not covered
by my Insurance company?

First Call will bill on a weekly basis for services not otherwise covered by your insurance. Many clients use our automated credit card authorization service.

Can First Call provide these Services in a Facility (Nursing Home, Rehab Center, Assisted Living, Hospital, etc.)?

First Call will be glad to provide these services in a facility. This service is normally referred to as

Private Duty in a Facility. Many times, this service

is requested when safety, additional attention, or personalized care is needed for you or your loved one. First Call coordinates care with the facility to ensure our patients receive the maximum level of care.

Why Use Private Duty Home Care?

Private Duty Homecare allows you or your loved one to recover in the privacy of your own home, rather than in a hospital, assisted living or rehabilitation center. Private Duty Homecare services are more cost effective than traditional in-patient care. Repeat hospitalizations are also reduced when utilizing Private Duty Homecare services.

Will my Insurance pay for Private Duty
Home Care Services?

Many times your traditional or long-term care insurance will cover a portion or all of Private Duty Homecare. First Call will be glad to verify available benefits with your insurance company prior to starting service.

What should I expect during my
Initial Assessment?

The Registered Nurse (RN) Clinical Director will ask you many important questions to better understand your specific needs and develop a personalized care plan for the caregivers to follow while in your home. In addition, a physical assessment of the person receiving the care is completed, along with an environmental assessment to ensure your safety.

The First Call Clinical Director will have paperwork for your review and signature. Once you and the Clinical Director have agreed on the specifics of care, our office staff will match your needs with qualified, competent staff who have the skills, training and experience complementingyour needs.

First Call Private Duty Home Care Provider Checklist

Testimonials

Greetings First Call,

I wanted you to know Tom and I have finally made it back to Washington. Your girls took such good care of both of us after the accident. I also want you to know that we couldn’t have made it home without the support from everyone in your office. Thank you for everything you and your staff did for us.

Blessings, UK & TK

Dear First Call,

Thank you so much for the care you gave my Father. Knowing each day that he was being cared for by such kind people meant a great deal to my siblings and me. We can never thank you enough for all you did in showing Dad the respect he so deserved. May God Bless you all.

Sincerely, BLP and Family

Sincere Thanks to First Call

You took such good care of my Grandmother and gave her so much kindness and attention that my family and I feel entirely blessed to have called you. Your nurses were always respectful not only to her needs, but to anything she requested beyond what you were required to do for her. Grandmother loved her nurses. In fact, she always told us about how sweet “her“ nurses were. Please see that each of her nurses see this thank you note and share the box of cookies with the entire First Call office. We so appreciate everything you have done and will spread the word that First Call is the very best.

Thank you all, CAH, CLD and CJG

First Call Helped Keep Our Family Together

Please post this in your office so that anyone who comes in can see what a difference you have made in our family.

 

A.R, my daughter, was born with severe health problems and requires constant attention for her physical needs. Because of the financial burden of living on only my husband's income, we decided I needed to go back to work to

help with the costs of keeping A.R. at home. My best friend's mom recommended that I get in touch with First Call for A.R.'s care when I am out of the house. When I called First Call, the lady who answered the phone was so kind and understanding of my situation. She took my information and set up an appointment for that afternoon with the

Clinical Director. Your Clinical Director, Mary, came to our home, did her assessment of A.R. and assured me that First Call could provide the services my daughter needed. She contacted the case manager at my insurance company and worked out all the issues so I could be confident I would have care for my daughter.

I am now working full time outside of the home. It was a difficult transition for me to leave my daughter every day,

but First Call has made things so much more bearable and I never worry that my daughter isn't being properly cared for when I am gone. First Call is doing an excellent job providing home care to A.R. and my family can stay together at home.

Thank you to each staff member who has helped in getting our lives back on track.

We couldn’t have done it without you!

A grateful family, Michelle R.